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Please contact the issuing jurisdiction if you need help with the following issues, and provide the Application ID or Permit number, if available:

• Whether a Permit is Required
• Application and Permit status questions
• Request Refund
• City Business License questions
• Change or Update permit Applicant, Contractor, or Delegate
• Request Permit Changes
• Remove an Applicant No Longer Associated with Permit
• Inquire About Permit Fees
• Broken links in the application process

Please contact MBP support if you need help with:

• Login problems that can’t be solved with “Can’t access your account” on the MBP login page
• Technical errors that occur during the application process

For fastest response, please email MBP support at egovsupport@ecitygov.net.

If email is not an option, please call 425-452-4340 and leave a message.